eBay Auctions – Reference and Guidance

How to Close Your eBay Account

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Want-it-Now

Before choosing to close your eBay account, eBay encourages you to contact them to see if any problems that you might have encountered can be resolved. You can get in touch with eBay through their Help Page entitled “closing your eBay account” – if you follow this link, you’ll get to the eBay UK website.

If you decide to go ahead with closing your account, you’ll need to submit a formal “request to close” using the My Messages page to contact Customer Support at eBay. You’ll find an email template addressed to eBay Customer Support with the “From” address already filled out with your eBay ID and the Subject: Account Closure Request. Just fill in the message box with your account closure request.

There are a few things to note:-

• There is a 180 day waiting period before your account is closed if you have recently listed an item for sale or placed a bid. During this period, you are not allowed to bid on any items, or to sell anything, or to change contact information.
• At the end of the 180 day waiting period, eBay will send you an email with confirmation of account closure.
• You will still be able to access the eBay site and view items (with some restrictions), but your feedback will be removed and, of course, you will not be able to buy or sell items.
• You need to settle any outstanding amounts on your eBay account before closure.
• Feedback that you have previously left for other members will remain, but a note that your ID is no longer a registered user will be placed next to your feedback.

If your reason for wishing to close your account with eBay is related to your user ID being no longer relevant to the items you are selling, there is a facility to change this to something more suitable. Also, some members set up two accounts – perhaps one for buying and one for selling. You don’t need to close one of these if it’s no longer useful, you can merge the accounts and retain all of your feedback.

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