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eBay
Auctions – Reference and Guidance Improper use of Contact
Information |
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As a member of the eBay community, you are entitled to privacy
and confidentiality regarding your personal contact information including
your name, postal address, email address and telephone number. This information should only be used by a member for the purpose
of communication with another eBay member in relation to an eBay transaction. Publishing contact information for another member of eBayin any online public area is not allowed
by eBay’s policies (please also see the Help pages on eBay’s main website –
there is a link here). If
you become aware that your own, or another members details, have been made
public, you should contact eBay Customer Support with details, including a
link to the public forum URL. As an example of what is not permitted – let’s say that a buyer
is not satisfied with the quality of an item purchased from another member –
the proper action is to follow eBay’s dispute procedure. But the disgruntled
buyer (who will have been provided with the seller’s contact information as
part of the standard buy/sell process) decides to post the real name, address
and phone number on an internet chat room. That would constitute a breach of eBay’s policy prohibiting contact
information from being published and could result in suspension of the
offending member’s account. Some examples of “online public areas” are discussion boards, online
groups, web pages, newsgroups and chat rooms. However, it’s worth noting that
User IDs are not considered to be “personal contact information” by eBay. |
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