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eBay is one of the safest places to buy or sell on
the internet because of its’ technical security features and the fact that all
members’ identities and contact information are known to eBay. Please also
refer to eBay Help pages for more detailed definitions of Policy – you can follow this link to the
eBay UK website.
However, there is no absolute guarantee that fraud will never
occur and so eBay operates a number of procedures to help members protect themselves
and others against fraud:-
- All eBay
members who make a purchase or sell an item are provided with a quick
and easy way to contact their trading partners directly.
- Any
suspicious activity reported by a member or by a law enforcement
representative or a trading standards body, is thoroughly investigated
by eBay. Members who are found to be in violation of eBay’s policies can
have their accounts suspended in addition to other sanctions.
- PayPal is
an eBay company, and the two organisations work closely together to assist
buyers and sellers if payment-related problems occur. The formalised
processes - “Buyer Complaint”, “Item Not Received” or “Significantly Not
as Described” - assist buyers who may have been defrauded by a seller. eBay's “Standard Purchase
Protection” scheme can reimburse buyers up to a maximum of £120.00 when
a seller does not deliver, or grossly misrepresents an item.
- The PayPal
“Buyer Protection Programme” gives up to £500 coverage for qualified
items which have been paid for using PayPal.
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