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The reputation of a buyer is defined by the feedback they receive
from sellers, so it’s important to leave feedback for your buyer when the
transaction is completed. This helps other eBay sellers know what it was like
doing business with this particular buyer.
- If your
buyer properly adhered to the bidding procedure, paid promptly and was
not unreasonable in any queries they might have raised, then you should
give them a positive feedback comment.
- If you
were treated unreasonably, you should contact the other person before
leaving feedback to see if the problem can be resolved amicably. If not,
then you can use eBay’s dispute resolution procedure to see if making
the issue formally visible to eBay rectifies the problem – if not, then
you can leave neutral or negative feedback.
- Only leave
feedback when you are sure the transaction has been completed. Most
sellers wait until they have received feedback from their buyer before
leaving their own feedback. Up to 90 days is allowed for feedback to be
given.
- Your
feedback must relate only to the specific item listing – you are not
allowed to give a buyer feedback that relates to another transaction you
may have had with them.
If you are a high volume seller, the task of leaving feedback for
many buyers can become time consuming. eBay’s Selling Manager Pro
subscription service includes automatic notification when feedback is due and
an automated feedback “generator” which can be used to autoselect
from a range of customised feedback comments.
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